Privacy Policy
Last updated: March 16, 2026
This Privacy Policy describes how ProtectWise Malaysia collects, uses, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency in how we handle your data when you visit our website and access our educational resources on insurance literacy, life insurance, medical coverage, takaful principles, and family financial protection planning.
Information We Collect
We collect information in several ways to provide you with the best experience and educational content. When you register on our platform, we collect personal details such as your name, email address, phone number, and demographic information relevant to your insurance needs. We also gather usage data automatically when you browse our website, including your IP address, browser type, pages visited, time spent on pages, and referring website information. Additionally, we use cookies and similar tracking technologies to enhance your browsing experience and analyze how you interact with our content on insurance types, risk management strategies, and financial protection planning.
How We Use Your Information
We use the information we collect to deliver personalized educational content tailored to your insurance literacy needs and interests. Your data helps us improve our website functionality, provide customer support, and develop better resources on life insurance, medical coverage options, and takaful principles. We analyze usage patterns to understand which topics are most valuable to our users, enabling us to create more relevant content on risk management in Malaysia and family financial protection. We may also use your information to send you updates about new educational materials, policy changes, or important information related to insurance literacy. We never sell your personal information to third parties, but we may share data with trusted service providers who assist us in operating our website and delivering services, all under strict confidentiality agreements.
Your Rights and Choices
You have the right to access, review, correct, or delete your personal information at any time. You can request a copy of all data we hold about you in a portable format. If you wish to withdraw consent for us to process your information, you may do so without affecting the legality of processing we conducted before your withdrawal. You have the right to object to our use of your data for direct marketing purposes or automated decision-making. We also provide you with the ability to control your cookie preferences through your browser settings. To exercise any of these rights, please contact us using the information provided below. We will respond to all requests within 30 days in accordance with applicable data protection regulations in Malaysia.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and gather analytics about how you use our educational resources on insurance and financial protection. Essential cookies are necessary for website functionality and security, while preference cookies remember your choices and settings. Analytics cookies help us understand user behavior and improve our content on life insurance types, medical coverage, and takaful principles. Marketing cookies track your interests to provide relevant information about our services. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit your access to some features of our website. We also respect Do Not Track signals where applicable. For more detailed information about our use of cookies, please refer to our Cookie Policy.
Data Security and Retention
We implement comprehensive security measures including encryption, secure server infrastructure, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure. Our team follows industry best practices for data protection and maintains strict access controls. We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, or as required by Malaysian law. When you request deletion of your account, we securely erase your data, though we may retain certain information for legal compliance or legitimate business purposes. We regularly review and update our security protocols to address emerging threats and ensure your data remains protected.
Third-Party Links and Services
Our website may contain links to external websites and resources for educational purposes related to insurance, financial planning, and risk management in Malaysia. We are not responsible for the privacy practices of these third-party sites. When you click on external links, you are leaving our website and entering sites governed by their own privacy policies. We encourage you to review the privacy policies of any external websites before providing your personal information. We carefully select partner resources to ensure they align with our commitment to insurance literacy and consumer protection, but we cannot guarantee their compliance with our privacy standards. Any information you provide to third-party sites is their responsibility, not ours.
Children’s Privacy
Our website is designed for general audiences and is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child under 13 without proper consent, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided information to us should contact us immediately. For users between 13 and 18, we provide additional privacy protections and encourage them to review this policy with a trusted adult. We are committed to complying with all applicable laws regarding children’s privacy and data protection in Malaysia.
International Data Transfers
Since our services are based in Malaysia, your information is primarily processed and stored within the country. However, in limited circumstances, we may transfer data to trusted partners outside Malaysia for specific purposes such as technical support or service delivery. Any international data transfers are conducted in compliance with Malaysian data protection laws and include appropriate safeguards such as standard contractual clauses or adequacy decisions. We ensure that any recipient of your data maintains the same level of protection as required under Malaysian regulations. If you are accessing our website from outside Malaysia, please be aware that your information will be transferred to and processed in Malaysia. By using our website, you consent to such transfers under the terms of this Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below. We value your feedback and are committed to addressing any privacy concerns promptly and professionally.
Email: [email protected]
Phone: +60 3 2783 4156
Address: Jalan Merdeka 287, Petaling Jaya, 46050, Malaysia
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Significant changes will be communicated to you via email or through a prominent notice on our website. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may discontinue your use of our services. We recommend reviewing this policy regularly to ensure you understand our current privacy practices.